aetna=evil

don't, I repeat, DO NOT, call your HMO to ask any kind of important information. why? because the "person" answering the phone is really a robot whose sole purpose is to obfuscate simple information, such as the answer to, "is _____ covered?" much better off finding the .pdf version of your plan info and NEVER talking to a live person, ever. ok, now I need some chocolate and a diet coke.